Who we are

Technical Edge (Pty) Ltd (registration number 2023/206939/07) is responsible for the personal information described here. Our Information Officer is the company's director, who you can reach at privacy@technicaledge.co.za.

What we collect, and why

• What you send us (your name, email address, phone number and message), to answer you and to do the work you ask of us.
• Calls and voice messages: the recording, a transcript and a short summary (below).
• For customers: the people on the account and their sign-in details (never a readable password), proposals, projects, invoices, payments and domains, to do the work and to invoice and keep accounts as the law requires. Card details stay with our payment provider.
• Security records (when and from where someone signed in, and a scrambled form of a message's network address), to keep accounts safe and stop spam and fraud.

We do not sell personal information or use it for advertising.

Who helps us, and where

• Microsoft Azure, South Africa North: hosting, the database and files, speech-to-text for transcripts and a language model for summaries.
• Google Workspace: our email, which Google may process outside South Africa.
• Vox Telecom: our phone line, in South Africa.
• Paystack: card and instant-EFT payments.
• Cloudflare Turnstile, when it is on: a check that a message comes from a person, which Cloudflare may process outside South Africa.

Information that leaves South Africa goes only to providers bound to protect it at least as well as POPIA does (section 72).

Calls and voice messages

We record calls to and from our phone line and the voice messages left on this website, and make a transcript and a short summary of each. Before a call is answered, the line says:

"Thank you for calling Technical Edge. Calls are recorded so that we can look after you properly. Please hold on while we find someone to help you."

We are a party to every call we record and tell callers first, as the Regulation of Interception of Communications Act allows. We record so that what was asked and agreed is on record and nothing is lost between the person who takes a call and the person who does the work. Recordings stay in Azure's South Africa North region, on the ticket for your enquiry, where only our staff and the people on your customer account can hear them. If you would rather not be recorded, email enquiries@technicaledge.co.za instead.

Cookies

The website sets no advertising or tracking cookies. Signing in sets one cookie, which is needed to keep you signed in. Your choice of light or dark colours stays in your own browser.

How long we keep it

Accounting records for at least seven years, as tax and company law require. Other records, recordings included, are kept for business and legal purposes; ask us and, where the law does not require us to keep them, we will remove or anonymise what is about you.

Your rights

You may ask what we hold about you, ask us to correct or delete it, and object to how we use it. Write to privacy@technicaledge.co.za; we answer within 30 days. How to ask for records is in our PAIA manual. If you are not happy with our answer, you may complain to the Information Regulator:

• The Information Regulator (South Africa), JD House, 27 Stiemens Street, Braamfontein, Johannesburg, 2001
• Complaints: POPIAComplaints@inforegulator.org.za; general enquiries: enquiries@inforegulator.org.za
• Website: inforegulator.org.za